{"id":11813,"date":"2023-09-25T17:50:23","date_gmt":"2023-09-25T15:50:23","guid":{"rendered":"https:\/\/www.abd.es\/?page_id=11813"},"modified":"2025-11-05T14:00:03","modified_gmt":"2025-11-05T13:00:03","slug":"incidencias","status":"publish","type":"page","link":"https:\/\/www.abd.es\/en\/incidencias\/","title":{"rendered":"Incidencias"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11813\" class=\"elementor elementor-11813\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-302ffc7 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"302ffc7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;waves&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7\tc23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4\tc21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b8e5b52\" data-id=\"b8e5b52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c1e220 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"8c1e220\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"111\" src=\"https:\/\/www.abd.es\/wp-content\/uploads\/2025\/11\/microsoft-dynamics-365-business-central-1024x142.webp\" class=\"attachment-large size-large wp-image-32934\" alt=\"microsoft dynamics 365 business central\" srcset=\"https:\/\/www.abd.es\/wp-content\/uploads\/2025\/11\/microsoft-dynamics-365-business-central-1024x142.webp 1024w, https:\/\/www.abd.es\/wp-content\/uploads\/2025\/11\/microsoft-dynamics-365-business-central-300x41.webp 300w, https:\/\/www.abd.es\/wp-content\/uploads\/2025\/11\/microsoft-dynamics-365-business-central-768x106.webp 768w, https:\/\/www.abd.es\/wp-content\/uploads\/2025\/11\/microsoft-dynamics-365-business-central.webp 1324w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47f410e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"47f410e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Incidents Extension for Dynamics 365 Business Central<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ca24f4 elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"8ca24f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"color: #ffffff;\">It is an incredibly simple system designed to track support tickets, prioritize them, and resolve them efficiently. It centralizes customer service in a single place, enabling smooth, personalized, and effective communication. This results in more productive agents and more satisfied customers.\n\nThe Incidents extension is fully integrated with the Sales, Resources, and Projects areas of Microsoft Dynamics 365 Business Central. <\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-fce32cf e-flex e-con-boxed e-con e-parent\" data-id=\"fce32cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2458e95 elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"2458e95\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Incidents Extension for Dynamics 365 Business Central<\/h2><p>Incidents is a development for Microsoft Dynamics 365 BC built as an extension by ABD Consulting and IT Solutions<\/p><p>Its main features include:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-932e2ab e-flex e-con-boxed e-con e-child\" data-id=\"932e2ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-031cdb4 e-con-full e-flex e-con e-child\" data-id=\"031cdb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26905b6 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"26905b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"106\" height=\"106\" src=\"https:\/\/www.abd.es\/wp-content\/uploads\/2023\/10\/incidencias-14.png\" class=\"attachment-large size-large wp-image-12423\" alt=\"incidencias\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e8d655 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"8e8d655\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Ability to create incidents linked to a contact, a customer, or a project.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a13fd61 e-con-full e-flex e-con e-child\" data-id=\"a13fd61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65a3b89 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"65a3b89\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"106\" height=\"106\" src=\"https:\/\/www.abd.es\/wp-content\/uploads\/2023\/10\/incidencias-13.png\" class=\"attachment-large size-large wp-image-12424\" alt=\"incidencias\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16d42fa elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"16d42fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Incident status management: open, in progress, delegated, closed.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be20b79 e-con-full e-flex e-con e-child\" data-id=\"be20b79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae487a0 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"ae487a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"106\" height=\"106\" src=\"https:\/\/www.abd.es\/wp-content\/uploads\/2023\/10\/incidencias-15.png\" class=\"attachment-large size-large wp-image-12422\" alt=\"incidencias\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c93787b elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c93787b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Incident reporting and email notifications sent directly from Business Central.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe9fb5c e-con-full e-flex e-con e-parent\" data-id=\"fe9fb5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f753f28 e-con-full e-flex e-con e-child\" data-id=\"f753f28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a837b elementor-invisible elementor-widget elementor-widget-image\" data-id=\"b5a837b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.abd.es\/wp-content\/uploads\/2023\/10\/incidencias-11.jpg\" class=\"attachment-full size-full wp-image-12421\" alt=\"incidencias\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71acdef e-con-full e-flex e-con e-child\" data-id=\"71acdef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a45e1dd elementor-invisible elementor-widget elementor-widget-image\" data-id=\"a45e1dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.abd.es\/wp-content\/uploads\/2023\/10\/incidencias-12.jpg\" title=\"incidencias\" alt=\"incidencias\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b45d531 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b45d531\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-04c696d elementor-invisible\" data-id=\"04c696d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81c0ea0 elementor-widget elementor-widget-text-editor\" data-id=\"81c0ea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 style=\"font-size: 20px; color: white;\">Do you want to implement Dynamics 365 Business Central in your company?<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1536a92 elementor-widget elementor-widget-text-editor\" data-id=\"1536a92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWe can advise you and offer a tailored solution for your business needs. Enjoy the advantages of working with a certified Microsoft partner! \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-dce7be9\" data-id=\"dce7be9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-271fffd elementor-align-center elementor-mobile-align-left elementor-invisible elementor-widget elementor-widget-button\" data-id=\"271fffd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/www.abd.es\/en\/contacto\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTACT<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Extensi\u00f3n Incidencias en Dynamics 365 Business Central Es un sistema incre\u00edblemente sencillo que sirve para hacer seguimiento de tickets de soporte, priorizarlos y resolverlos. Permite centralizar en un \u00fanico lugar el servicio de atenci\u00f3n al cliente, esto facilitar\u00e1 una comunicaci\u00f3n fluida, personal y eficaz, lo que a la vez se traduce en agentes m\u00e1s productivos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-11813","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Incidencias - ABD Consultora Inform\u00e1tica<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.abd.es\/en\/incidencias\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Incidencias - ABD Consultora Inform\u00e1tica\" \/>\n<meta property=\"og:description\" content=\"Extensi\u00f3n Incidencias en Dynamics 365 Business Central Es un sistema incre\u00edblemente sencillo que sirve para hacer seguimiento de tickets de soporte, priorizarlos y resolverlos. 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