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Microsoft Copilot for Dynamics 365

AI integrated into your business

Get Copilot for Dynamics 365
dynamics 365 copilot
Copilot de Microsoft: aumenta tu productividad con inteligencia artificial

What is Microsoft Dynamics 365 Copilot?

Dynamics 365 Copilot is Microsoft’s Artificial Intelligence assistant that integrates directly into Business Central and the rest of the Dynamics 365 applications to help users:

  • Generate texts, emails, and documents automatically
  • Analyze data and obtain insights in natural language
  • Automate repetitive tasks
  • Make better decisions based on real data

 

Copilot combines generative AI + your ERP data + Microsoft 365 (Outlook, Excel, Teams) to turn information into action.

Copilot de Microsoft: aumenta tu productividad con inteligencia artificial

Copilot by Dynamics 365 application

Business Central

Optimize the daily management of your ERP:

  • Automatic generation of product descriptions
  • Intelligent item classification
  • AI‑assisted bank reconciliation
  • Posting suggestions
  • Automatic financial summaries

Perfect for finance, purchasing, sales, and logistics departments.

Ideal for companies using NAV or Business Central that want to take the leap into AI.

finance
  • Customer account summaries
  • Analysis of overdue invoices
  • Automatic generation of collection emails
  • Prioritization of financial risks

Improves cash flow and financial control.

sales
  • Meeting preparation
  • Drafting commercial emails
  • Opportunity summaries
  • Automated customer insights

Sales teams spend less time on administrative tasks and more time selling.

customer service
  • Automated responses via email and chat
  • Use of the knowledge base
  • Rapid creation of virtual agents
  • 24/7 support

Enhances customer experience and reduces the workload of the support team.

customer insight
  • Natural‑language segmentation
  • Email campaign generation
  • Content‑idea creation

More conversions with less effort.

  • Work order summaries
  • Technician status
  • Required materials
  • Customer history

Greater efficiency in maintenance and technical service operations.

  • Automatic creation of project plans
  • Status reports
  • Detection of risks and deviations

Full project control powered by AI.

commerce
  • Generate SEO‑optimized product descriptions
  • Create marketing copy for product and category pages
  • Adapt tone and style to your company’s branding
  • Enrich attributes such as materials, colors, or sizes based on images

Thanks to integrated artificial intelligence, marketing and eCommerce teams can launch online catalogs much faster, with consistent, high‑quality text designed to convert visits into sales.

supply chain management
  • Detection of external risks such as weather, logistical issues, or cost overruns
  • Intelligent analysis of inventory, purchasing, and suppliers
  • Natural‑language queries within Dynamics 365
  • Fast access to key data on products, stock, and orders

Users can simply ask Copilot about the status of a product, a purchase, or a supplier and receive answers based on real system data.

Copilot de Microsoft: aumenta tu productividad con inteligencia artificial

Benefits of Copilot in your Dynamics 365

Time savings on repetitive tasks

Error reduction

Better data‑driven decision‑making

Increased productivity in sales, finance, and operations

Greater user autonomy

Copilot de Microsoft: aumenta tu productividad con inteligencia artificial

Explore the power of Copilot in your company today

Ready to take a leap forward in managing your business with Artificial Intelligence?

Would you like more information?

Copilot de Microsoft: aumenta tu productividad con inteligencia artificial

Resuelve tus dudas sobre Microsoft Copilot en Dynamics 365

Microsoft Copilot integrates natively within Dynamics 365 and Business Central, using ERP and CRM data together with Microsoft 365 to deliver real‑time automation, analytics, and content generation.

To integrate Copilot into Business Central, you need active Dynamics 365 licenses, access to Copilot, and proper configuration of permissions, data, and security. A certified partner can tailor Copilot to your business processes.

Yes. Copilot connects directly to Dynamics 365 data (sales, customers, products, finance, inventory, etc.) to generate responses, analyses, and actions based on real and up‑to‑date information.

Yes. Copilot connects Dynamics 365 with Microsoft 365, allowing you to work with emails, meetings, spreadsheets, and chats using ERP and CRM information without leaving your workspace.

Copilot makes it possible to automate tasks in sales, finance, customer service, accounting, purchasing, marketing, and operations, such as generating emails, reports, summaries, reconciliations, and data analysis.

Yes. Copilot can be configured and adapted to respond to the specific flows, fields, entities, and processes of your company within Dynamics 365.

Yes. Copilot can create financial summaries, sales analyses, forecasts, customer status reports, and KPIs directly from ERP data.

Yes. Copilot respects the permissions, roles, and security policies of Dynamics 365 and Microsoft Cloud, ensuring that each user only accesses the information that corresponds to them.

Yes. Copilot integrates with Business Central, Finance, Sales, Customer Service, Customer Insights, Field Service, Project Operations, Commerce, and Supply Chain Management.

ABD supports you with the licensing, configuration, customization, and integration of Copilot in your Dynamics 365 environment so that it adapts to your processes and maximizes your return on investment.

Why choose ABD?

At ABD Consulting and IT Solutions we specialize in:

  • Dynamics 365 Business Central and NAV
  • Copilot and AI applied to business processes
  • Integration with Microsoft 365

 

We don’t just implement technology — we adapt Copilot to your real‑world processes.

We help you:

  • Identify real use cases
  • Configure Copilot correctly
  • Train your users
  • Measure return on investment