Microsoft Dynamics 365 Business Central 27 is not just another update: it’s a strategic leap toward a truly intelligent ERP. With this version, Microsoft introduces for the first time artificial intelligence agents integrated directly into the system, capable of performing complete tasks, assisting users in real time, and automating key processes without the need for additional development.
This evolution turns Business Central into a more autonomous, predictive platform, ready for the digital future of SMEs.
What are AI agents in Business Central 27
AI agents are autonomous assistants designed to understand, execute, and optimize processes within the ERP. These agents connect natively with Business Central 27 and allow you to delegate operations such as:
- Data and calculation review
- Document interpretation
- Automation of administrative processes
- Generation of suggestions and contextual user assistance
In practical terms, the ERP “talks” to these agents so they can act on your behalf, saving time and reducing errors.
Main artificial intelligence agents in Business Central 27
Sales Order Agent: automation of the sales order process
This agent is capable of managing the entire sales order cycle: from reading emails or documents, identifying products, and verifying stock, to generating quotes and automatically converting them into confirmed orders.
The result is a more agile sales process, eliminating manual tasks and minimizing the risk of errors.
Payables Agent in Business Central: automation of accounts payable
Already available in multiple countries — including Spain — this agent matches invoices with purchase orders, prioritizes records based on confidence level, and significantly reduces the accounting department’s workload.
Copilot in Business Central: conversational AI within the ERP
Copilot setup becomes an operational assistant integrated into all areas of the ERP:
- Natural language conversation
- More accurate contextual suggestions
- Automatic creation of marketing texts
- Assistance in processes such as bank reconciliation
- Assisted analysis and report generation
Generative AI is no longer an add-on: it’s a fundamental layer of everyday business.
Advantages of AI agents in Business Central for SMEs
Democratization of automation in the ERP
Small and medium-sized enterprises can access advanced capabilities without high costs or custom development.
Reduction of administrative workload
Agents perform repetitive tasks, freeing up staff for activities of greater strategic value.
Fewer errors and greater operational efficiency
AI identifies inconsistencies, suggests data, and validates operations with increasing accuracy over time.
Preparation for digital regulation in Spain
Version 27.3 also includes compatibility with integrated Verifactu, a key advancement for Spain and electronic tax compliance.
The future of intelligent ERP is already in Business Central 27
Business Central 27 marks a turning point in how SMEs manage their ERP. AI agents are no longer a futuristic vision: they are a real tool that transforms processes, improves productivity, and delivers a level of automation never seen in previous versions.
The future of ERP is intelligent, autonomous, and conversational… and with Business Central 27, it has already begun.
ABD, specialists in Microsoft Dynamics 365 Business Central and AI solutions
ABD Consulting and IT Solutions we help companies leverage the full potential of Microsoft Dynamics 365 Business Central, including the new artificial intelligence and automation capabilities.
Our team supports organizations in:
- Implementation and evolution of Business Central.
- Automation of business processes with AI.
- Integration of Copilot and intelligent agents into the ERP.
- Adaptation to regulations such as Verifactu.
- Optimization of financial, commercial, and operational processes.
Thanks to our experience with Microsoft solutions, we help SMEs transform their ERP into a smarter, more automated management platform, ready for the digital future.