microsoft dynamics 365 business central

Incidents Extension for Dynamics 365 Business Central

It is an incredibly simple system designed to track support tickets, prioritize them, and resolve them efficiently. It centralizes customer service in a single place, enabling smooth, personalized, and effective communication. This results in more productive agents and more satisfied customers.The Incidents extension is fully integrated with the Sales, Resources, and Projects areas of Microsoft Dynamics 365 Business Central.

Incidents Extension for Dynamics 365 Business Central

Incidents is a development for Microsoft Dynamics 365 BC built as an extension by ABD Consulting and IT Solutions

Its main features include:

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Ability to create incidents linked to a contact, a customer, or a project.
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Incident status management: open, in progress, delegated, closed.
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Incident reporting and email notifications sent directly from Business Central.
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